Austin Tamez

3540 N. Meridian St., #302

Indianapolis, IN 46208

Phone: 317.927.5647

E-mail: Austin_Tamez@outlook.com

QUALIFICATIONS PROFILE

√ Solutions-focused, highly accomplished

professional with extensive experience

delivering consistent gains in customer

satisfaction while improving systems in a

highly competitive business environment

√ Quick to identify business processes and

have the software work for the customer

√ Strong, innovative problem solver, with

acute detail awareness and software

proficiency

√ Adept at taking difficult concepts, chunking

information, and presenting it in concise

and easy to understand blocks

TECHNICAL EXPERIENCE

PLATFORMS

Windows OS (All Versions), Windows Server

(All Versions), SQL Server (All Versions)

BUSINESS APPLICATIONS

Microsoft Office (All Versions), Microsoft

Project (All Versions), Microsoft Visio (All

versions), Microsoft IIS (All Versions), Microsoft

SQL Server Management Studio (All

Versions), WebEx, Live Meeting, GoToMeeting,

GoToTraining, Macromedia Breeze,

Adobe Connect, Docebo

DESKTOP PUBLISHING / ELEARNING

Captivate, Camtasia, SnagIt, Microsoft

Publisher, Microsoft Expression Web,

QuarkXPress, Adobe PageMaker, Photoshop,

Illustrator, FreeHand

REAL ESTATE & WORKFORCE SOLUTIONS

Prolog Manager, Prolog Website, Prolog

Scheduler, Prolog LT, Prolog Converge,

Prolog Sky, Proliance, Space Scheduling,

ePM, Primavera Contract Management,

P6, P6 Web, Crystal Reports, Cognos ReportNET

PROFESSIONAL

SUMMARY

October 2014 — Present

Trimble

Sr. Education Consultant | Team Lead — Americas & Asia

  · Leads and facilitates domestic/international advisory groups comprised of

internal stakeholders, management, and Education Consultants in the development,

review, editing, and revision of Trimble product educational

programs

  · Manages new and existing domestic/international Trimble product educational

programs, services, and activities to include: resource planning/

scheduling, documentation creation, eLearning video process, production,

and documentation, and all related educational services and activities

  · Manages, plans, designs, and promotes measures and methods of evaluating

with respect to product-specific tests and effectiveness of educational

projects

  · Manages two Education Consultants and oversees their domestic/

international Trimble product-specific educational services and activities—

documentation, training, planning, Instructor Led Courses, Web Based

Training, eLearning videos

  · Provides advanced technical assistance and direction in Trimble product

educational programs, services, and activities for the following domestic/

international parties—Certified Implementation Providers, employees, and

external clients

June 2013 — October 2014

Trimble

Indianapolis, IN

Business Consultant — Quality Assurance Testing and Solution Support / SME

  · Managed Proliance base application support for various domestic/

international client implementations and environments by coordinating

application testing and troubleshooting, creating client-specific solution

configuration and functional specification documentation, drafting Quick

Reference Guides, delivering on-site client-specific training, solution

demonstrations, and creating client specific documentation

  · Managed domestic/international Quality Assurance Program for client solutions

by testing Use Cases, writing Test Scenarios/Test Scripts, writing requirements,

creating documentation, and overseeing client User Acceptance

Testing by identifying, reproducing, and providing detailed reports

on system defects across releases

  · Managed eLearning Training Video process, production, and documentation

  ·

Government HSPD-12 security clearance

November 2010 — June 2013

Business Consultant — ePM Regional Trainer

  · Managed ePM Regional Training program by identifying regional specific

needs, creating tailored training plans, creating a regional training master

schedule, identifying regional training resources, managing logistics, preparing

training materials—workbooks, Quick Reference Guides, User

Guides, regional specific documentation, delivering regional project team

and role-based training classes

  · Facilitated regional ePM solution status report briefings to key stakeholders

and delivered new solution demonstrations

  · Provided Tier 4 Support to ePM to regional users and, when needed, escalated

issues to Regional or National ePM administrators

  · Government HSPD-12 security clearance

Trimble

San Francisco, CA

Indianapolis, IN

August 2006 — November 2010

URS/AECOM

Business Consultant — Construction Project Management Software Advisor

  · Facilitated domestic/international discovery sessions with URS staff, clients, and project team members to create project-specific

workflow procedures, define work breakdown structures, formulate implementation plans/paths, configure

nomenclature changes, create custom reports, and develop best practices with unique client/project requirements

  · Managed and delivered domestic/international Instructor-Led Training (ILT) sessions and Web Based Training session

for URS staff/Clients/Team members on Prolog Manager, Prolog Website and Contract Manager 13.x, P6 Web, P6 systems

  ·

Managed user experience through version upgrades by communicating changes, scheduling downtime, establishing QC

procedures to ensure data integrity, and by conducting weekly Tips and Tricks sessions on new functionality

  · Managed eLearning Training Video process, production, and documentation

EDUCATION AND PROFESSIONAL OCCUPATIONS

  · University of Southern California; Courses leading to a Bachelor of Arts in Psychology/Sociology; Associates Degree

achieved

  · Ivy Tech Community College; General Education Transfer Core; Courses leading to Indiana University – Purdue University

transfer degree

PROJECT EXPERIENCE—HIGHLIGHTS

Johnson Controls

Business Consultant — Quality Assurance Testing and Solution Support / SME

Multi-billion dollar Program

Johnson Controls is a global diversified technology and industrial leader-serving customers in more than 150 countries. Recognizing

a need for global process improvement and workforce streamlining, Johnson Controls invested in Trimble’s Proliance

software. Johnson Controls began their roll out across their Global Workforce Solutions divisions in January 2014.

General Services Administration — Public Services (PBS) — Multi-billion dollar Program

Business Consultant — ePM Regional Trainer / SME / Quality Assurance Testing and Solution Support

The GSA is a Federal Government Agency that provides workplaces by constructing, managing, and preserving government

buildings and by leasing and managing commercial real estate. GSA's acquisition solutions offer private sector professional

services, equipment, supplies, telecommunications, and information technology to government organizations, and the military.

GSA policies promote management best practices and efficient government operations.

Build—LACCD — Multi-billion dollar Program

Business Consultant — Construction Project Management Software Advisor

Build—LACCD is responsible for spearheading the remodeling and/or re-construction of 9 Los Angeles Community College

campuses with AECOM—Construction Manager. Build—LACCD utilizes Proliance to manage the day-to-day construction management

operations and to improve all construction processes and procedures.

Virginia Mason Medical Center — $1B Program

Business Consultant — Construction Project Management Software Advisor

The Virginia Mason Medical Center project is a complete overhaul and re-build of existing campus structures. This $1B program

utilizes Proliance to streamline all their work processes, procedures, and manage the day-to-day construction operations.

California

Prison Receivership Project — $8 billion Program

Business Consultant — Construction Project Management Software Advisor

The California Prison Receivership Project is responsible for spearheading the construction of 8 prisoner hospitals throughout

California under the Directorship of Clark Kelso.

San Joaquin County Administration Center — $100 million Program

Business Consultant — Construction Project Management Software Advisor

The San Joaquin County Administration Center project is responsible for the design and construction of a new administration

building. This $100M program uses Trimble software to manage the day-to-day construction management process.

San Francisco, CA

Austin Tamez

Austin_Tamez@outlook.com

Page 2